Last Updated: June 25, 2025

At Lets GenAI, we strive to provide the best services to our clients. Our refund policy is designed to be transparent and fair.

General Policy

Due to the nature of our services (digital products and custom development), refunds are handled on a case-by-case basis. We are committed to ensuring client satisfaction, and if you are not satisfied with our services, please contact us to discuss the issue.

When Refunds May Be Considered

• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe and are unable to provide a reasonable alternative or extension.
• Major Defects: If the final product has major defects that we are unable to fix in a timely manner.
• Non-compliance with Requirements: If the delivered service does not meet the key requirements agreed upon in the project scope.

When Refunds Are Not Provided

• Refunds will not be provided for services that have been completed and delivered as per the project agreement.
• No refunds for change of mind after the project has commenced.
• Any work done on a project, including consultation and design, is non-refundable.

How to Request a Refund

To request a refund, please contact us at [email protected] with a detailed explanation of the issue. We will review the request and respond within 2-3 business days.